A Contact Centre Manager is a dynamic role responsible for overseeing the operations of a customer contact centre. They are tasked with ensuring excellent customer service standards, supervising staff, meeting targets, and implementing strategic plans to improve productivity. Key duties include staff recruitment, training, performance monitoring, and responding to customer queries or complaints. The role requires strong leadership, communication skills, and an in-depth understanding of customer relationship management. They play a critical part in maintaining the company's reputation by ensuring customer satisfaction and engagement. Experience in a similar role and proficiency in CRM systems and practices are typically required.Here are the cities with the most job offers for Contact centre manager: Droitwich Reading (Berkshire) Cannock Hook London.The average salary is £70,000.List of companies recruiting Contact centre manager: Portfolio.The different types of contract available: Temporary Internship Freelance.Jobijoba has over 1341 job offers for Contact centre manager.
By clicking "Submit", you accept our General Terms and Conditions of Use and declare that you have acknowledged the data protection policy of the jobijoba.co.uk website.
You can easily register and benefit from all the power of Jobijoba.
Create an account
You can search by location, job title, company and have relevant proposals for job offers.
Read more
Kpmg Uk
