Salary: 28,000 - 28,000 GBP per year Requirements:
* We are seeking candidates with proven experience as an IT Technical Support Helpdesk Engineer or in a similar role. Essential qualifications include:
* Experience providing support for Microsoft Windows and Microsoft 365
* Proficiency in remote support tools and techniques
* Excellent problem-solving and communication skills (both phone and email) with a clear and concise telephone manner
* Ability to work independently as well as collaboratively within a team
* Strong organizational and time management skills
* Flexibility to travel for onsite visits as needed
* Microsoft Certified applicants are particularly welcome or those who are willing to work towards Microsoft qualifications
* Desirable qualifications include:
* Extensive experience working with Microsoft 365
* Familiarity with Unifi, DrayTek, and NETGEAR networking equipment
* Knowledge of Microsoft Azure Virtual Desktop and IaaS
* Experience with PowerShell for Mac
Responsibilities:
* As an IT Technician / Helpdesk Support Engineer / Service Desk Analyst, my team and I will rely on you to:
* Provide effective IT helpdesk support to clients through the use of IT support tickets
* Collaborate with other IT support colleagues to ensure all issues are resolved quickly and efficiently in line with SLAs
* Complete proactive maintenance work on clients' IT equipment to a defined standard
* Write automation scripts using PowerShell and batch to improve support efficiencies
* Participate in IT-related projects, including Microsoft 365 migrations, Windows Server installations, or network security audits, to an agreed specification
* Provide onsite support for clients across the North West of England when necessary
* Maintain positive relationships with all clients
* Continuously improve your knowledge across various software and hardware used by our clients and support team
* Deliver digital marketing tasks and projects when required
Technologies:
* Azure
* Hardware
* IaaS
* Support
* Marketing
* Microsoft 365
* Network
* PowerShell
* Security
* Windows
* Office 365
* Cloud
More:
We are a thriving, ISO-accredited business based in Burnley, Lancashire, offering full-time and part-time permanent positions. We support over 200 businesses, primarily located in the North West, ensuring a diverse and dynamic work environment. Our salary ranges from £24,000 to £29,000 per annum, depending on experience and qualifications.
In addition to competitive salaries, we provide a range of benefits, including a generous company pension scheme, holiday purchase schemes, ongoing training and development, high-spec laptops and remote working equipment, flexible working arrangements, and healthcare plans that cover optical and dental care. We believe in fostering a diverse work environment and welcome applicants from a variety of backgrounds.
If you think you’re a great fit, we encourage you to apply today! We are excited to meet candidates who will contribute to our continued success.