Customer Services Associate - Maternity Cover Job Types: Full-time, Fixed (12 Months) Salary: £22,050 per year This role is based in Truro. A minimum of 3 days in the office, with 2 at home is expected upon completion of induction / training period. About Us: Founded in the quiet countryside of Cornwall, UK in 2007, RouteNote has spent nearly 20 years building a platform that empowers artists to easily get their music heard worldwide. We've proudly become the leading digital music distributor in all of Europe, covering over 95% of the digital music market. We believe that artists of all sizes, from anywhere in the world, should have the opportunity to share their music with listeners everywhere, empowering artists with the means to reach a global audience on all of the biggest platforms, on their own terms. Our team is built upon a love for music, with many of us being musicians and creatives outside of the office. We know what people want for their music and we do our best to help their dreams come true using our passion and experience. We work with the top services around the world to ensure that your music can be heard everywhere, no matter how people are listening. We are constantly working hard to provide new and exciting opportunities to help artists and labels sell their music, grow their fan bases, and rocket their music careers to new heights. The Role: We are looking for a passionate and confident Customer Support Associate to join our fun and friendly Customer Support team As a Customer Support Associate, you will play a crucial role in building and maintaining positives relationships with our customers. You will be the primary point of contact for our user base, providing exceptional support and assistance. Your ability to understand customer needs, effectively communicate with various stakeholders, and contribute to process improvements will be essential to our success. What we want: Our ideal Customer Support Associate will have/be: Excellent written and verbal communication skills, with a preference for a casual and friendly tone. GSCE or equivalent in Maths and English. Strong problem-solving and analytical abilities. Ability to work independently and as part of a team. Customer-oriented mindset with a positive and enthusiastic attitude. Strong attention to detail, problem-solving, and organisational skills. Proficiency in relevant software applications (e.g. CRM, help desk ticketing systems). Proven track record in delivering exceptional customer support. Skilled computer user with proficiency in Windows operating system. Adaptable communicator who can effectively interact with diverse customers. Efficient multitasker capable of prioritising tasks and managing time effectively. Experience user of Google Suite tools for streamlined workflows. Bonus extras: Previous experience in customer support or a related field is preferred. Music Industry knowledge and experience Product/service knowledge and experience What we offer in Return: Casual dress Company events Company pension Cycle to work scheme Free on-site parking Enhanced sick pay Enhanced maternity and paternity leave Wellness programme Hybrid working Generous annual leave entitlement (28 days plus bank holidays) Flexible start and finish times ( between the hours of 08.00 and 18.00) Onsite games room (pool and ping pong) Onsite gym Schedule: Monday to Friday (35 hours per week)