To thrive in this role, you'll need: A keen interest in IT and confidence in using various systems and applications Good attention to detail and the ability to focus on repetitive tasks GCSE or equivalent qualifications in English and Math AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention. Our mission\: Empower people to live a better life. Our values\: Customer First, Courage, Integrity and One AXA. AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection. AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit. Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters. Are you passionate about technology and eager to kick-start your career in IT? We're looking for a motivated IT Service Desk Analyst to join our dynamic team at AXA in Redhill. This is a fantastic opportunity for someone looking to progress their career in IT and who wants to grow and learn in a supportive environment. What You’ll Do: As an IT Service Desk Analyst, you'll be the first point of contact for our internal customers, providing essential Level 1 IT support. Your key responsibilities will include: Answering phone calls and resolving basic IT issues like password resets and app-related queries Assisting end users on-site through appointments or walk-ins Escalating more complex issues to our Support Specialists Managing and processing all stages of the Joiners, Movers, and Leavers (JML) lifecycle Keeping office hardware in good order and adhering to hardware lifecycle processes Administering tickets using the Silva (ServiceNow) ticketing system Promptly flagging major incidents when they arise LI-UK At AXA, we believe in nurturing talent and creating an inclusive workplace. Here’s what you can expect: A supportive team environment where you can learn and develop your skills A structured training program to help you grow in your role and advance your career Opportunities to be part of a diverse workforce that values different perspectives Flexible working hours with shifts between 8 am and 6 pm Participation in the on-call roster after six months to further enhance your experience Ready to Apply? If you’re excited about starting your career in IT and becoming a vital part of our team, we want to hear from you Apply now and take the first step towards a rewarding career with AXA. AXA is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applications from all qualified candidates regardless of gender, race, age, sexual orientation, disability, or any other characteristic. Your journey starts here—apply today