Our Story
From its inception in 1994, Chrissie Rucker’s vision was to build a company that specialised in stylish, white, designer-quality items for the home that were not only exceptional quality, but also outstanding value for money. In addition to this devotion to simplicity, it was imperative the customer was put at the heart of everything and provided with a second-to-none shopping experience - and so The White Company was born.
Today, the company that began as a 12-page mail-order brochure has become one of the UK’s fast-growing multi-channel retailers and a leading lifestyle brand with 72 stores across the UK and a highly successful online business.
Our Role
To deliver a hardware and software support service to the Television Centre user community, ensuring a high standard of IT service is provided. Working with the Northampton based IT Service Desk, this role provides oversight of the full Windows/Apple hardware estate, maintenance of meeting room and printer hardware and desk side support to all users. Using Incident management and MS Bookings, this role represents the face of IT Service & Operations support in TVC. This role is to be in our TVC Head Office 5 days per week.
What you’ll be doing
* Investigate, analyse, resolve, and escalate issues that have been unable to be resolved by the 1st line Service Desk team.
* Effective incident management using SupportHub by Freshworks.
* Management of VIP Key Stakeholders’ IT Issues (Founder, CEO, CFO, PAs and Directors).
* Ownership of hardware building and provisioning for starters.
* Ownership of stock and availability levels for all IT hardware (Laptops/Mobile phones/printer consumables etc.).
* Work within defined SLAs.
* Accurately log, update, and manage requests/incidents within the Support Hub tool.
* Mobile Phone and iPad setup and maintenance.
* Office Printer setup and maintenance.
* Manage requests/incidents with 3rd party vendors as required.
* Deliver exceptional customer service to our internal user base.
* Create or amend knowledge base articles & documentation as required, to increase the ability for the colleagues to resolve incidents first time.
* Daily routines and checks.
* Occasional visits to London based stores.
* To arrange disposal of old BER or vintage kit via WEEE when required.
* Identify MAC device test users and liaise to complete tests on software upgrades.
What skills & experience you will need
* Proven experience in technically troubleshooting issues with Windows and Apple devices.
* Proven experience of troubleshooting Microsoft and Apple software.
* Experience of effective incident management in any service management tool.
* Experience of managing MS Bookings for deskside visits.
* Experience of handling high profile IT issues with VIPs.
* Experience in managing meeting room technical issues.
* Experience in provisioning/building/imaging new starter equipment.
* Experience in office printer troubleshooting.
* Experience in working with 3rd Party IT vendor.
* Intermediate on-premise Active Directory along with Azure Active Directory.
Our Equality, Diversity and Inclusion statement of commitment
At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.
Our Sustainability statement of commitment
We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.
PRIDE – In everything we do
P – Passionate – We look for team members who are passionate about their expertise or role, who bring the best of themselves to work and have fun with it. We need people who are passionate about offering impeccable service to customers and colleagues.
R – Resourceful – We love hearing from people who use their initiative to solve problems or make processes more efficient. We value people who use their industry knowledge to support the success of the team, and those who care about sustainability.
I – Imagination - The best people at The White Company bring creative ideas and offer solutions to problems. We encourage everyone, no matter how junior, to share their ideas and have a voice.
D – Dedication – We look for people who want to go above and beyond for their team and the business. We love seeing evidence of drive from people who are dedicated to being the best in their field of expertise.
E – Everyone – We all want The White Company to do well and we do that through a One Team, inclusive approach. We need team members who are supportive, respectful – people who share ideas and support team wellbeing.
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