Do you have customer service experience?
Enjoy being the first point of contact?
Yes? I may have the ideal role for you!
We require Customer Support Coordinators to join us on a permanent basis at our Redditch site. Working on a rotating 40-hour basis: SHIFT PATTERN 4 ON 4 OFF 19:00 TO 07:00.
You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chase Engineers as needed, and provide stores with updates.
You'll have a confident phone manner and be assertive when required. It can be challenging at times when you won't be able to provide a store with the answer they want. Delivering that news may be hard, but the rewarding aspect is receiving positive feedback advising you of the difference you made. You'll need to learn and retain information quickly, as you'll be using several systems and knowing which Engineer to send for which job is essential.
For the right candidate, there is an opportunity to complete an apprenticeship, providing you with opportunities for career progression if that's what you're looking for.
If you have a 'can-do' attitude, are flexible, and possess great listening and problem-solving skills, as well as experience within a call centre or any type of retail sector, then we want to hear from you!
When you join us, you'll receive:
1. Salary: £28,392 per annum, plus night shift allowance
2. 25 days annual leave, plus bank holidays
3. Up to 4% discretionary bonus scheme, subject to achievement of targets
4. Group personal pension scheme with matched contributions between 5% and 6%
5. Life Assurance
6. Funded Training Sponsorship Scheme
7. Cycle to Work Scheme
8. Health Cash Plan
9. Up to 10% off B&Q/ Trade Point
10. 20% off Nuffield Fitness and Wellbeing Centres
Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.
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