Head of Customer Service – Fabrics & Wallcoverings
Job Title: Head of Customer Service – Fabrics & Wallcoverings
Industry Sector: Fabrics, Decorative Fabric, Textiles, Curtains, Blinds, Decorative Wallcoverings, Wallpapers, Soft Furnishings, Furniture, Interior Decorative Products, Architects, Interior Designers, Healthcare, Hospitals, Universities, Councils, End Users, Curtain Contractor, Decorative Contractors, Wall Coverings, Vinyl Wallcoverings, Interior Building Products, Interiors, Flooring Products, Tiles, Suspended Ceilings, Ceramics, Acoustic, Interiors, Specifications, Specifiers, A&D, High Street End Users, Customer Service, Customer Service Manager, Head of Customer Service, Customer Relationship Manager, Customer Experience Manager, Customer Relationship, Customer Experience
Office Location: Burnley
Remuneration: £50,000 - £55,000neg + Bonus giving £5,000 - £10,000
Benefits: Pension, Health, Life Assurance, Sick Pay
The role of the Head of Customer Service – Fabrics & Wallcoverings will involve:
* Customer Service Manager vacancy dealing with a high quality fabrics and wallcoverings
* Your target audience will be architects, interior designers, fabric makers, large end users, curtain contractors/installers, blind contractors
* 13 indirect reports including project coordinators & customer service team leaders
* Work closely with the Sales Director to develop and implement team strategies
* Oversee the delivery of exceptional customer service from across the department
* Supporting both your team and the BDM team they will be buddied with
* Dealing with customer escalations as well as engaging key customers where required
The ideal applicant will be a Head of Customer Service – Fabrics & Wallcoverings with:
* Must have people management experience with mentoring & developing a team
* Must have proven experience within customer services
* Experience with interiors products beneficial but not essential
* Ability to assess key team performance metrics
* Energetic, intelligent and articulate with a very keen attention to detail
* IT Literate (Office, CRM)
Mitchell Maguire is a specialist construction field sales recruitment consultancy, dealing exclusively with construction field sales jobs, construction field sales vacancies and specification field sales positions within: Fabrics, Decorative Fabric, Textiles, Curtains, Blinds, Decorative Wallcoverings, Wallpapers, Soft Furnishings, Furniture, Interior Decorative Products, Architects, Interior Designers, Healthcare, Hospitals, Universities, Councils, End Users, Curtain Contractor, Decorative Contractors, Wall Coverings, Vinyl Wallcoverings, Interior Building Products, Interiors, Flooring Products, Tiles, Suspended Ceilings, Ceramics, Acoustic, Interiors, Specifications, Specifiers, A&D, High Street End Users, Customer Service, Customer Service Manager, Head of Customer Service, Customer Relationship Manager, Customer Experience Manager, Customer Relationship, Customer Experience