As Customer Sales Advisor, you will be someone who enjoys sales and customer service, working to targets with excellent attention to detail. You will be generating maximum sales opportunities through processing customer orders or quotation requests in a timely manner to meet or exceed customer expectations while delivering outstanding customer service at all times. This role is full-time and office-based in Banbury.
Responsibilities:
* Handling inbound calls from customers wishing to place an order over the telephone, ensuring the order is placed promptly and accurately.
* Generating sales opportunities by responding to customer quotation requests through telephone & email, within an appropriate timescale.
* Effectively managing workload through an email management system.
* Developing a competitive quotation for the customer using key fact-finding questioning techniques and attentive listening skills to build rapport, resulting in understanding the customer's needs and providing a suitable solution.
* Offering complementary or alternative products, promotional items, and/or material/quantity options to maximize sales revenue/quote to order conversion while protecting our product gross margin.
* Ensuring all quotations submitted are progressed to conclusion within the agreed period and that clear, concise notes are maintained.
* Achieving all department and individual targets.
* Meeting data quality and accuracy targets in relation to order entry and account/contact creation.
* Maintaining a strong knowledge of the product ranges and attending all available product training.
Requirements:
* Strong customer service skills.
* Sales order processing experience.
* Upselling and cross-selling experience.
* Confident communicator.
* Ability to work to tight deadlines.
* Able to prioritize workload effectively.
* Able to work independently.
* Accurate and fast-paced quality of work.
* Comfortable working within a busy, open-plan office.
* Solid IT skills.
* Experience of working with a CRM system.
What's in it for you?
* A competitive salary plus commission.
* Monday to Friday office hours 9:00 to 5:00 with a ½ hour lunch.
* Free onsite parking.
* Working as part of a friendly and supportive team.
* Training progression and development.
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