French or German Speaking Customer Support
Location: Reading
Salary: Up to £25,000 per annum depending on experience plus benefits
Ref: 161FG
Company Profile
A very successful e-commerce business.
Responsibilities
Main duties:
1. Assist and support customers with their enquiries.
2. Answer customers’ enquiries on the phone, webchat, and email.
3. Investigate warranty claims and act accordingly.
4. Handle all Ecommerce administration duties.
5. Coordinate return deliveries and refunds.
6. Help the reception with welcoming guests, taking deliveries, and other duties as required.
Candidate's Profile
1. Fluent in French and/or German (both written and verbally).
2. Strong communication skills.
3. Confident and team player.
4. Driven to progress.
5. IT literate.
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