IMT Resourcing Solutions provided pay range
This range is provided by IMT Resourcing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25,000.00/yr - $30,000.00/yr
Role: Service Desk Analyst (1st Line Support)
Location: Worcester
Salary: Up to £30,000
We’re working with an ambitious and growing IT company based in Worcester that is looking for a Service Desk Analyst (1st Line Support) to join their team. With training, career progression, and personal development built into their culture, this is a fantastic opportunity to grow your IT career with a company that truly values its people.
What You’ll Be Doing:
1. Diagnosing and troubleshooting hardware, software, and network issues.
2. Using remote desktop software and ticketing systems to manage and resolve support requests.
3. Supporting users in Windows and macOS environments, as well as mobile operating systems like iOS and Android.
4. Resolving issues related to the Microsoft 365 suite, including Outlook, Teams, and SharePoint.
5. Managing user accounts in Active Directory, such as resetting passwords and unlocking accounts.
6. Handling basic networking queries, including IP addressing, DNS, and Wi-Fi connectivity issues.
7. Troubleshooting hardware such as desktops, laptops, printers, and other peripherals.
What We’re Looking For:
1. Experience in basic IT troubleshooting, with the ability to identify and resolve a range of technical issues.
2. A good understanding of Windows and macOS environments, with basic familiarity with mobile operating systems.
3. Proficiency in the Microsoft 365 suite, including Outlook and Teams, with troubleshooting experience.
4. Knowledge of Active Directory, including resetting passwords and managing access.
5. An understanding of basic networking principles, such as IP addressing, DNS, and Wi-Fi troubleshooting.
6. Strong communication skills—you’re able to explain technical concepts to non-technical users.
7. A proactive attitude and a willingness to learn and develop your skills.
Why You’ll Love This Role:
1. Up to £30,000 salary to match your skills and experience.
2. Opportunities for training, certifications, and career progression—they’ll help you go as far as you want.
3. A supportive, close-knit team that’s committed to helping you succeed.
4. The chance to work with the latest technologies in a modern IT environment.
Why Join This Company?
This is a company that doesn’t just talk about investing in its employees—it delivers. You’ll be supported with training, certifications, and a clear progression path, whether you’re aiming to move into 2nd Line Support or beyond.
Recruiter: Callum Thompson
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting and Information Services
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