Helpdesk 1st Line Support Apprentice – ICT Level 3
The successful candidate will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Apprenticeship. Are you an ambitious and dynamic individual who has the desire to succeed? If so, APPLY NOW!
About our client:
Our client was founded by Jack Peploe in 2004 whilst he was still at school. His ambition was to build a business to “empower the worlds small and medium sized businesses with the best in technology”.
The role:
Possible start date: 01.07.2024
Working week to be confirmed at interview
Total working hours: 40
What you will do in your working day:
1. Assigning the priority of tickets.
2. Fulfilling client requests and resolving their technical issues.
3. Assisting senior engineers.
4. Administrative tasks.
5. Remotely accessing client systems and troubleshooting/fixing issues.
6. Supplying first class customer service.
7. Assisting clients with cloud-based issues.
The training you will receive:
8. Level 3 ICT qualification.
9. All training is undertaken online, through a combination of self-paced eLearning and live online classes.
10. Functional skills in English and Mathematics, if required.
Prospects:
90% of their Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of their programs offer on-going development tracks.
Qualifications required:
GCSE or equivalent any 3 subjects (Grade 4+ (A*-C)) – Essential.
GCSE or equivalent English (Grade 3+ (D or above)) – Essential.
GCSE or equivalent Mathematics (Grade 3+ (D or above)) – Essential.
Personal Skills required:
11. Communication skills
12. IT skills
13. Attention to detail
14. Organisation skills
15. Administrative skills
16. Team working
17. Non-judgemental
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months