Job Title: Service Desk Analyst
Location: Birmingham - On site full time
Day Rate: 160 - 180 per day (Inside IR35)
Contract Length: 6 - 12 Months
I have a very exciting opportunity now available with one of our sector-leading consultancy clients! They are currently looking for an experienced Service Desk Analyst to join their dynamic IT team on a year contract.
Job Responsibilities/Objectives
* Quickly diagnose and resolve technical issues reported by end-users to minimise downtime and maintain productivity.
* Provide remote troubleshooting and support for off-site employees via remote access tools.
* Deploy, update, and manage software applications across the organisation, ensuring compliance with licensing agreements.
* Handle user account administration tasks such as password resets, account unlocks, and permissions management in Active Directory and other systems.
* Assist with IT projects, including hardware and software roll-outs, migrations, and upgrades.
* Work closely with other IT teams to ensure seamless integration and support for new technologies and services.
Required Skills/Experience
The ideal candidate will have the following:
* Extensive experience in a Service Desk Analyst position.
* Proficiency in diagnosing and resolving hardware and software issues.
* Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
* Strong communication and collaboration skills, with the ability to work effectively in a team environment.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
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