Roles & Responsibilities Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise. Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback. Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team. Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process. Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations. Work closely with dialler / campaign managers to ensure call demands are being met. Use all data available to understand and address key issues and trends such as call abandonment, calls waiting, call avoidance etc taking a robust approach with under-performers. Maintain collectors’ attendance to ensure SLA’s are not compromised, liaising with the companies HR department in line with company procedures. Provide recommendations for continuous improvement of the operational process and report these at regular meetings. Job Type: Full-time Pay: £32,000.00-£34,000.00 per year Benefits: Company pension Free parking Schedule: Monday to Friday Application question(s): Do you have Credit Control experience? Collections skills? Experience: Supervising experience: 1 year (required) Leadership: 1 year (required) Team management: 1 year (required) Language: English (required) Work Location: Hybrid remote in Manchester