Job Title: Service Desk Analyst - German Speaking
Location: Chester, UK
Remuneration: £19 p/hour
Contract Details: Rolling 12-month contract
Working Pattern: Full Time
Our client, a leading organisation in the IT industry, is seeking a talented Service Desk Analyst who is fluent in German and has excellent customer service skills. As a member of their Specialty Service Desk, you will provide technical and application support to their global team.
Responsibilities:
Accept and handle incoming calls, chats, and tickets, redirecting to relevant support groups as needed.
Provide IT support to employees and partners in EMEA and globally.
Troubleshoot and resolve complex application and business process issues.
Utilise the Knowledgebase to address inquiries and contribute to its expansion.
Act as a SME/POC for other team members.
Participate in testing, upgrades, and internal projects.
Occasionally assist with translation reviews.What you bring to the team:
Native or near-native fluency in German, with good command of English.
Strong troubleshooting and research skills.
Ability to explain technical information in a clear and concise manner.
Excellent customer service skills.
Ability to prioritise and handle multiple tasks.
Adherence to Service Desk processes and procedures.
Positive and flexible team player.Qualifications/Experiences:
Minimum High School Diploma; Bachelor's Degree preferred.
Basic understanding of ITIL Framework and ...