Are you a Service Desk Analyst within the Bedford Area looking to further establish yourself for a Public Sector client? A chance to work in a Hybrid position? Then look no further!
You will be responsible for responding to incidents and service requests, ensuring they are resolved within SLA, and providing support and configuration for end-user devices. You will also play a critical role in maintaining smooth IT operations. This is a technical Service Desk, offering exposure to a wide range of technologies.
Therefore, this role is well-suited to those with Service Desk experience seeking to deepen their technical expertise who can demonstrate strong technical and analytical skills acquired through education.
Service Desk Analyst - Bedford
Full Time
Hybrid - Two weeks from home/Two weeks on site per month.
Salary - £37,938 - £39,513
1. Provision of first line support for all ICT incidents, requests and changes across all communication channels for the Council, its elected members, shared services and partner agencies.
2. Manage and Support Provision of user, software and asset lifecycle management.
3. Progress of Incidents, Requests and changes against Key Performance Indicators (KPI).
4. Project manage, under supervision of the Service Desk Lead, relevant projects with a hands-on approach.
5. Ensuring that all interactions with users of the service are handled in an efficient and courteous manner.
6. Ensure systems transitioning from project to support are handed over with sufficient documentation.
7. Mentoring and guidance for other less experienced support staff.
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