The job listing expires on April 18, 2025.
Position: Manager in Training (MIT)
Location: Raleigh, NC
The Manager in Training (MIT) program offers college graduates a comprehensive training experience designed to prepare them for a permanent role as a hotel operations manager. Upon successful completion of the program (approximately 6 to 12 months), the MIT will be offered a permanent management position at one of our PHG properties, matched to their strengths.
The MIT is a regular, full-time, exempt salaried position and may require extended travel to other PHG hotels. The rotational program allows participants to gain hands-on experience in all hotel operations, including front office, housekeeping, accounting, and food & beverage, with exposure to human resources, sales, and revenue management.
All MITs enjoy a competitive salary package, complemented by a food stipend and housing reimbursement (when applicable), offering exceptional support for a seamless and rewarding experience.
Supervisory Responsibilities:
* To be determined based on work assignment.
Duties and Responsibilities:
* Rotate through the functional areas of the property to gain an understanding of how each department contributes to the success of the hotel.
* Develop skills and leadership under the guidance of the General Manager and other departmental leaders through hands-on work and shadowing.
* Assist General Managers, Sales teams, and other department heads as needed or directed by management.
* Learn the operational workings of each department by observation of team members, participation in meetings, asking questions, and special departmental projects.
* Provide input into the development and implementation of services and processes.
* Comply with company policies and procedures of each department in a satisfactory manner.
* Assist each department head with assigned operational functions and help with strategic planning for the department.
* Complete tasks by utilizing and learning systems, tools, equipment, and software that apply.
* Assist in the implementation of strategies for meeting goals in revenue generation, market share performance, guest satisfaction scores, and net operating income.
* Participate in hotel openings and serve as part of the pre-opening team, contributing to the successful launch and operational setup of new properties.
* Other duties as assigned.
Required Skills and Abilities:
* Demonstrated ability to interact professionally and courteously with management, team members, guests, and the public.
* Strong verbal and written communication, presentation, and interpersonal skills for cultivating relationships with diverse associates and customers.
* Proven capability to work efficiently and independently in a fast-paced, high-energy environment while maintaining attention to detail and accuracy.
* Knowledge of revenue generation, profit/loss principles, and effective use of business computer systems.
* Commitment to enforcing hotel standards, policies, safety practices, and ensuring the confidentiality of sensitive data.
* Excellent teamwork and guest service skills with a proactive, self-motivated work ethic.
Education and Experience:
* B.S. or B.A. Degree with a Major in Hospitality or Hospitality-related field (external applicants) or at least 2 years of progressive hotel experience (internal applicants).
* At least 2 years of experience working in hotel operations as part-time or full-time employee or internship.
* Will have had prior leadership experience (at work or in the classroom environment).
Physical Requirements:
* Ability to stand, sit, bend, and kneel for extended periods.
* Ability to lift at least 25 pounds.
* Must have the ability to travel for extended periods of time.
* Work hours to include evenings, weekends, and holidays.
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