Job Description
Service Desk Analyst
Havant, Hampshire
Great salary, BUPA, benefits
Flexi Working, Full Training
We have an opportunity for an Operations Centre Analyst / Service Desk Analyst to join our Service Management team based on-site at Havant.
This is a fantastic opportunity for someone starting their career in IT and service management.
You will be helping monitor and support the performance of critical systems and networks, ensuring smooth operations and resolving issues when they arise.
If you are excited about IT, enjoy problem-solving, and want to be part of a team delivering excellent service, this could be the role for you!
Key Responsibilities:
1. Work closely with team members to support daily operations and tasks.
2. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear procedures.
3. Use our service management tools to log and update incidents, ensuring information is accurate throughout the process.
4. Monitor servers and systems to spot and respond to any issues, using our event management tools.
5. Assist specialist teams with resolving technical problems.
6. Follow set processes and guidelines to fix incidents and problems.
7. Provide updates...