Who are we?
Leaders in the debt recovery enforcement sector, operating for over 40 years’ supporting hundreds of local authorities and Transport for London. We have a strong UK team, employing 500 people all over the UK. We are committed to building a culture where everyone has the opportunity to do meaningful work and be both recognised and rewarded for their effort.
Benefits
Company Pension Scheme
Company Life Assurance Plan
Daily Refreshments on Offer
Modern Office Environment
On Site Car Parking
28 Days Annual Leave including Bank Holidays
Roles & Responsibilities
Responsible for the management of a team of collectors and all aspect of their performance, resolving issues as they arise.
Lead, motivate and manage collectors both individually and as a team, to achieve set targets, objectives & timetables utilising documented 1-2-1’s, coaching, sampling and feedback.
Set, communicate, and monitor revenue targets daily / weekly / monthly for both individual collectors and the team.
Performance manage any collector who has not met performance or revenue delivery through the contact centre performance management process.
Monitor contact centre dashboard ensuring delivery of business objectives through SLA's and KPI's, ensuring calls are answered professionally and in line with company procedures, exceeding customer expectations.
Work closely with dialler / campaign managers to ensure call de...