Service Desk Analyst – Suffolk – 3 month rolling contract - £280 a day
Overview
An exciting role has arisen with a leading Power Generating business in Scotland for a Service Desk Analyst. You will be responsible for ensuring all IT Systems are up and running and providing users with a high level of customer service. You will take ownership of incidents and requests assigned to you and manage them through to resolution.
Role & Responsibilities:
* Provide desk-side and remote based end-user support to troubleshoot issues and problems with equipment and/or systems.
* Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
* Monitoring and maintaining computer systems and networks.
* Setting up accounts for new users.
* Repairing and replacing equipment as necessary.
* Testing new technology.
* Administering Microsoft 365.
* Undertaking ad-hoc projects as instructed by the IT Manager and Management Team.
* Maintaining and updating technical documentation regularly
Essential Skills & Experience:
* 2+ years’ experience in a 1st/2nd line support role
* Good knowledge and experience of ITIL Best Practice
* Knowledge and experience of working with support of MS AD, MS exchange, MS 365, Windows 10, VPN
* Passionate about IT and providing customer service
* Microsoft products – Azure, Azure AD
Package:
* £280 a day
* 3 month rolling contract
* Fully onsite with the potential for 1 day a week from home
#J-18808-Ljbffr