We are actively seeking an experienced and dedicated Head of Customer Service to join a leading firm. The ideal candidate will have a passion for delivering exceptional customer service and driving the customer–focused culture across the London–based team.
Client Details
My client is a top–tier financial services firm with a strong global presence
Description
* Lead, manage and guide the Customer Service team, fostering a productive and positive work environment
* Ensure high customer satisfaction and maintain customer relationships
* Stay updated with the latest product offerings
* Monitor Key Performance Indicators (KPIs) and metrics to evaluate team performance and service quality
* Provide training and development opportunities for team members to enhance skills and performance
Profile
A successful 'Head of Customer Service' should have:
* A degree or relevant qualification in Business Administration or a related field.
* Prior experience in a customer service leadership role within the financial services industry
* Excellent communication and interpersonal skills.
* Strong leadership and team management abilities.
* Proficiency in using customer service software and databases.
* Adept at problem–solving and decision–making.
Job Offer
* A salary range of 60,000 – 70,000 GBP, plus benefits.
* Generous holiday leave.
* An inclusive and collaborative company culture.
* Opportunities for professional development and progression within the Technology & Telecoms industry.
* A key role in a large organisation based in London.
We welcome all qualified candidates who are passionate about customer service and are eager to lead a team in this dynamic firm.