The Premier Inn is loved by millions of guests in the UK and beyond. We’re looking for someone to join our Group Bookings Team. We take many bookings both online and on the phone and are looking for someone who can support our business and leisure customers with their bookings, from taking the booking through to solving any issues the customer may have.
If you pride yourself on giving excellent customer service, building strong relationships, and working with one of the biggest hospitality brands in the UK and beyond, we will be the right choice for you.
You’ll have a case load of work that comes through, mostly by email but can also be on the phone. You’ll be responding to these quote requests, informing customers of hotel pricing, etc. If they want to go ahead with the booking, you’ll confirm the booking with them. These are both tracked on an Excel tracker, so a basic understanding of Excel is a must, and you’ll be trained on the systems that we use to create the bookings, so being comfortable using systems is important.
Please note this is a part-time position. You will be required to work either 4 days per week (4-hour shift) or 3 days per week (5.33-hour shift).
Salary: £10,584
Location: Dunstable
Why you’ll love it here
• Healthcare: BUPA healthcare
• Discounts: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
What you’ll do
1. Process Group Bookings on behalf of business and leisure customers, managed and unmanaged.
2. Meet all deadlines and Group Service Level Agreements, and respond to the customer in an appropriate professional manner.
3. Meet any individual targets and/or Key Performance Indicators as set by the business.
4. Proactively identify business sales opportunities off the back of customer interactions, feeding relevant leads to Sales teams.
5. Improve customer experience.
What we need
1. Ability to communicate with customers both on the phone and email.
2. Manage, meet, and exceed expectations (customer-focused mindset).
3. Ability to build productive relationships with team and colleagues, both internally and externally. Able to identify and support the best resources to effectively deliver against goals.
4. Ability to deal effectively with challenging or ambiguous situations, or challenging customers.
5. Commercial awareness with an understanding of revenue management.
6. Ability to grasp new reservation booking systems.
Be part of the Commercial
Meeting our ambitious goals to expand and reach new locations across the globe requires serious planning. It means analyzing every little detail, spotting and overcoming barriers, and working towards our ambitious plans. Think decision science, pricing, revenue, and sales, and you’re there. With a lot of doing to be done, you can be part of making big change happen across the globe. Bring your drive and enthusiasm, and we’ll welcome you in. #LI1-SF
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