We are Global IT Recruitment specialist that provides support to the clients across UK, and Europe. We have an excellent job opportunity for you.
Job Title: Service Desk Analyst
Location: Spring Place, SO15 1EG (Fully Onsite)
Duration: 12 months contract
Security Clearance: SC
Minimum Requirement:
Desk are responsible for managing the first- and second-line technical support for all IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.
Responsible for ensuring support for existing and emerging information and communications technology services, including providing technical advice to project teams.
A service desk analyst interacts with customers. At this level, they will perform tasks such as taking calls from customers and trying to resolve their queries, while knowing when to escalate issues to management.
Typical Skills:
Track, log and correct information to protect assets and components.
Know about developing process efficiency and common ways in which processes are optimised, spotting or identifying obvious deficiencies.
Resolve user requests to a minimum of the agreed service level agreement, empathising with the end user.
Own an issue until a new owner has been found or the problem has been mitigated or resolved.
Produce relevant reports in a standard format in an agreed timeframe, ...