At V12 Sports and Classics, we're not just passionate about cars – we're passionate about people. Our reputation is built on delivering high-quality vehicles and unbeatable customer service. As we continue to grow, we're looking for driven individuals to join us on our journey. Are you a dynamic leader with a passion for customer service and sales? Do you thrive in fast-paced environments and know how to bring out the best in a team? V12 Sports and Classics is looking for an experienced Telesales Call Centre Manager to lead our call centre operations and deliver exceptional customer experiences while driving business success. Key Responsibilities Lead and inspire the Telesales Call Centre team to deliver outstanding customer care across all touchpoints. Convert a high volume of inbound and outbound enquiries into appointments and direct sales. Drive team performance while ensuring compliance with all necessary regulations, including FCA policies. Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews. Manage departmental productivity and staffing to ensure optimum coverage and efficiency. Maintain a professional, friendly, and brand-aligned environment within the call centre. Provide insights and feedback on customer trends during daily management meetings. Liaise with internal departments to ensure seamless communication and collaboration across the business. What We're Looking For Proven experience in a Call Centre Management or similar leadership role. Strong track record of driving sales and customer satisfaction. Exceptional leadership, coaching, and motivational skills. Strong organisational and time management abilities. Confident handling performance-related issues and HR tasks (rotas, holidays, commissions). FCA accreditation (or willingness to obtain). A proactive, professional, and customer-focused mindset. What You'll Get in Return Tesla Company Car, Competitive salary and performance-based bonus. Opportunity to work with one of the UK's fastest-growing car supermarkets. Supportive and energetic team environment. Career development and progression opportunities.