This role is an exciting opportunity for a Temporary Complaints Handler who is passionate about delivering excellent customer service. The ideal candidate will be responsible for managing customer complaints within the not-for-profit sector. Client Details The company is a well-established organisation in the not-for-profit sector that is renowned for its commitment to enhancing the lives of individuals within its community. This large organisation operates across various locations, providing valuable services to a broad client base. Description Manage and resolve customer complaints effectively and efficiently. Implement strategies to reduce the number of complaints. Work closely with other departments to resolve complaints. Document and track all customer complaints. Provide exceptional customer service at all times. Ensure compliance with company policies and procedures. Report to management on complaint trends and areas of concern. Contribute to continuous improvement initiatives within the customer service department. Profile A successful Temporary Complaints Handler should have: A strong background in a customer service role, preferably within the not-for-profit sector. Excellent communication and interpersonal skills. The ability to manage complex complaints, demonstrating empathy and professionalism. Sound knowledge of customer service principles and best practices. Strong problem-solving skills and the ability to think critically. High level of proficiency in using customer service software and databases. Job Offer Hourly rate £14.94 The opportunity to work in a rewarding role within the not-for-profit sector. A friendly and supportive work environment. The chance to make a difference within the community. Professional development opportunities. This is an exceptional chance to work in a fulfilling role within a respected organisation. If you are a dedicated and professional Temporary Complaints Handler, we strongly encourage you to apply.