A leading company in the consumer products industry is seeking a dedicated Technical Customer Support professional to join their UK team. The role involves providing technical assistance, managing internal customer inquiries, and ensuring high levels of customer satisfaction.
Client Details
Customer Support Specialist (technical), Basingstoke: The client is a well-established global leader in the consumer products sector, known for their innovative and high-quality products. They are committed to delivering exceptional customer service and support. With a strong presence in the UK, they cater to a diverse range of customers, offering solutions that enhance everyday life.
Description
Customer Support Specialist (technical), Basingstoke:
1. Provide technical support to customers via phone, email, and chat.
2. Diagnose and troubleshoot technical issues with the company's products.
3. Support basic IT queries on PC and Macs and mobile phones
4. Guide customers through step-by-step solutions to resolve their technical problems.
5. Document and track customer interactions and technical issues in the CRM system.
6. Collaborate with the technical team to escalate and resolve complex issues.
7. Conduct follow-ups with customers to ensure their issues are fully resolved.
8. Assist in the development of technical support documentation and FAQs...