East of England Ambulance Service Trust
About
Great healthcare requires great people. That's why we are doing everything we can to recruit committed, skilled people and to make sure we support our new and existing employees, so they choose to stay with us.
Rated outstanding for caring by the Care Quality Commission (CQC), The East of England Ambulance Trust covers six counties - Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk. We cover 7,500 square miles and serve a population in excess of 5.8 million people. With such a diverse geographical area, we cover busy cities, rural locations and seaside resorts and our services are tailored to meet the needs of each community's differing medical and environmental needs.
We offer a great working environment and a comprehensive employment package which ranges from professional support to benefits for you and your family.
In return for your skill, commitment and energy, we offer a full induction programme, continuing professional development, and the opportunity to work with a highly dedicated team across the east of England.
You will also have the chance to shape the service: our frontline clinicians and other colleagues have unique insights about how we can improve the quality of our care and our working environment.
We'll support you if you want to be involved in research aimed at improving patient care and safety.
You will also have the chance to help us develop new referral pathways or to work in new roles or for other NHS organisations. We work closely with our commissioners to ensure that innovative ideas developed by Trust staff are tested out.
All this is underpinned by a dedicated quality improvement team to coordinate our efforts to support our frontline staff.
#WeAreEEAST
Contact
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Key details
Location: Broomfield, Hellesdon, NR6 5NA
Major / Minor Region: Norfolk
Contract type & working pattern
Contract: Permanent
Hours: 37.5 hours per week (This role does not attract any unsocial hours payments)
Salary
Salary: £37,338 - £44,962 per annum
Salary period: Yearly
Grade: Band 6
Specialty
Main area: EOC Clinical Audit & Trainer
Job Overview
The post holder will audit calls taken by the CAS team within our Emergency Operations Centre's to ensure high standards of quality and safety when directing patients to care pathways.
The post holder will also deliver training to members of the CAS and Agile Services Team including for both onboarding with CAD, MTS and Lowcode as well as any additional training required to support CPD to develop staff or as a result of finding trends within audit where more education is required.
Advert
* Quality assure clinical assessments of the CAS and agile services team. These will be routine audits, new clinician sign off audits and specific audits to assist with investigations to ensure robust, safe clinical assessments are taking place.
* Assist with the identification of trends of lower compliance or areas required for development on an individual and team level and promote new initiatives on how to improve quality and standards.
* Training of new CAS/Agile Services team members with the CAD, MTS and lowcode software and telephone triage.
* Deliver role specific training that has been identified using the data from the quality assurance process as well as delivering mandatory training identified by the trust as being required.
* Assist with mentoring of new staff members or support when additional mentoring is required of existing staff.
* At times of high demand, there will be expectation to assist with clinical assessing patients in the live environment.
Working for our organisation
You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east. At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire. We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties. We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed Job Description And Main Responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails. Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
References And Employment History
All appointments will be subject to currently having a clean disciplinary record.
Guaranteed Interview Scheme
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.
If you have a disability and wish to send in an alternative format of the application form please contact the Recruitment Team on 01234 243200. Please note - If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these e-mail providers may divert any communications straight into your "junk" inbox. You may wish to add any addresses featuring 'trac.jobs' to a safe list.
The Trust reserves the right to close this vacancy before the advertised closing date if a large number of applications are received. If you would like to apply for this position then please keep this information in mind when preparing your submission.
Please note that if you have not had a response from us after one month of submitting your application, you have not been shortlisted for interview.
Applicant requirements
Warning: You must have appropriate UK professional registration. Info: This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria:
* Registered Nurse, Paramedic, Allied Health Professional
Desirable criteria:
* Post registrations clinical qualifications
* Training qualification
Skills & Knowledge
Essential criteria:
* Clear verbal and written communication skills
* Commitment to CPD
* Articulate and consistent in approach to work
* Ability to use own initiative
Experience
Essential criteria:
* Currently working as a health care professional
* Clinical Triage experience
* Experience in secondary triage audit reporting
* Adequate, demonstrable post registration experience
Desirable criteria:
* Underpinning knowledge of the changing nature of ambulance targets
* Understanding the role of EOC
Personal Attributes
Essential criteria:
* Determination and ability to meet targets.
* Proactive professional and positive attitude and approach.
* Demonstrate self-confidence and personal drive.
* Innovative, Empathetic, Compassionate, Resilient
Further details / informal visits contact
Name: Christopher Scott
Job title: EOC Clinical Audit & Training manager
Email address: [email protected]
Telephone number: 07541 207074 #J-18808-Ljbffr