Service desk analyst (1st line)

Service Desk Analyst (1st Line) x 2 - Bournemouth - £(Apply online only)/ day - 2 months (immediate start - extension likely) A leading organisation in Bournemouth have a requirement for two 1st Line Service Desk Analysts to join their existing service desk. It will require 2 years experience working on a service desk, and will involve the following 1st line support: Logging incidents via incoming calls Actioning tickets via the Service-Now tool Assigning tickets to relevant support groups Prior experience will be required with the following: Active Directory account management Office365 Laptop & hardware troubleshooting The contract would initially run for 2 months (but this is likely to be extended) and would ideally start on Monday 3rd February. The contract would need be carried out via an umbrella company