Location: Bristol (3 days per week onsite average)
Duration: 6 month contract
Rate: £27-£33ph UMB (Inside IR35)
Role details:
Specialist, IT Customer Services
You will provide 1st/2nd line technical support on a range of desktop systems, peripherals and software; using telephone support, remote support and onsite support.
This role might also include project-based work, out-of-hours maintenance and support, and occasional travel.
Job Duties
Triaging Helpdesk tickets through ServiceNow
Imaging PCs/Laptops
Mobile phone management/tracking/configurations
New Hire/Leaver process
Providing remote support to small offices and home users
Printer/Copier management
Asset Management
Scheduling and managing upgrades and backups of hardware and software systems
Ensuring back-up systems operate effectively (would require clearance)
Potential travel to various sites across the EMEA region for onsite support
Ability to communicate clearly and collaborate with various stakeholders
Work closely with international peers in different time zones
Minimum Skills and Experience:
3 years' proven commercial experience within a varied Desktop/Server/Network support role
Experience of working to SLAs as well as creating and communicating clear expectations to the customer
Excellent customer service and people skills in-person and remotely via voice and messaging
Good knowledge of Microsoft Operating systems and desktop products (Win 10/11 & M365)
Experience with Microsoft Active Directory administration
Good knowledge of hardware troubleshooting experience of laptop/desktop environments
Fundamental understanding of LAN, WAN, Wireless, Firewall and Security products
Willing to undertake Enhanced Level Clearance
Driving License (UK)
Desirable Skills and Experience:-
Enhanced Level Clearance
Educated to degree level in a relevant subject
Familiarity with ITIL
Working in the Defense industry
Linux administration experience
Understanding or experience of server virtualization (VMware, Nutanix, Cohesity)
Apply today via the link provided