Lloyds Bank - Customer Support - Grimsby
Location: Grimsby and Scunthorpe
Time Type: Part-time
Posted On: 2 Days Ago
End Date: October 4, 2024
Salary Range: £23,500 - £23,550
Working Pattern: 28 hours per week, including Saturdays
About this opportunity:
Do you want to be part of a team that makes a genuine difference to customers, businesses, and communities? As one of our Customer Support colleagues, you’ll learn, grow, and develop within an inclusive organisation focused on putting people first.
You could be in one of our branches helping our customers side by side or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls).
You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them and if you don't know the answer, then you'll have access to a supportive team that does.
From Day 1, we’ll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself, with great colleagues and potential hybrid working opportunities.
What you’ll need:
* Crucially, you're a people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required).
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, and act with care and integrity.
* The commitment to deliver on your promises and go above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
* If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more. (Please note our roles can generate considerable interest and close early, so don't miss out on this opportunity to apply today.)
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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