Join to apply for the Training Manager - 12 Month Fixed Term Contract role at Wealthtime
About Us
At Wealthtime, we take pride in our role as a multi-award-winning financial technology company, known for our outstanding 5-star service platform. Our journey is guided by our shared values and behaviours: 'Seek Opportunity', 'Nurture Each Other' and 'Simply Get Going.'
With new ownership since 2021 and significant investments of over £17 million, Wealthtime is on an exciting path of growth. Our team, consisting of approximately 300 dedicated individuals, is at the heart of our journey, and we welcome you to join us as we continue to make our mark in the industry.
About The Role
You will be part of the Training and Competence team within our Continuous Improvement function. Working alongside other key stakeholders in our business you will:
* Oversee and administer our FCA Training & Competence Scheme
* Working with your team, and an extended virtual team of subject matter experts across the business, design, facilitate and deliver appropriate training experiences
* Own and deliver our induction training programme
* Own and deliver our leadership training programme
* Build new training plans to address issues and opportunities identified through root cause analysis and work with colleagues in the wider Continuous Improvement team to highlight opportunities to improve internal processes and procedures
* Lead forums and other focus groups to promote knowledge retention and deepen awareness of core competencies
* Help to manage our programme of mandatory e-learning
* Help to manage our intelligent learning tool and use outputs to support future training and development requirements
* Have oversight of all training activity across our front line teams, bringing all training activity in to a consistent and structured format
* Ensure a strong risk culture exists, safeguarding customer assets at all times, compliant to all applicable regulation and laws
* Ensure a strong customer centric culture exists, creating an inclusive vulnerable customer experience
You will have a good knowledge of the regulation which impacts end clients including:
* FCA training and competence regime
* FCA vulnerable customer guidance
* Consumer Duty
* Conduct Risk
* GDPR
* Client money regulations (CASS)
* COBS rules
* Helping to ensure that the Company is compliant with all statutory and FCA regulations.
This role will be on an initial 12 Month Fixed Term Contract basis.
About You
Specialist Skills, Qualifications and Experience:
Essential
* A thorough understanding of the UK Financial Services industry
* Outstanding communication, planning, organisation and stakeholder engagement skills
* Proven ability to design, build and deliver engaging and memorable learning experiences which enable participants to learn, develop and flourish
* Ability to put the customer at the heart of all communications and processes, particularly focusing on vulnerable customers
* Experience of translating financial, technical and regulatory jargon into easily understandable customer friendly wording
Desirable
* Industry qualifications (CII, CISI or CIPD) desirable
Rewards & Benefits:
Competitive Compensation: We offer a competitive salary that reflects your skills and contributions.
Hybrid Working: Enjoy the flexibility of a hybrid work model, balancing the comforts of home with the camaraderie of the office.
Yearly Discretionary Bonus: Look forward to a yearly discretionary bonus as a token of appreciation for your dedication.
Generous Holiday Package: You'll receive 34 days of holiday per calendar year, including bank holidays. Plus, we offer the option to purchase or sell up to 5 additional days per year, tailoring your time off to suit your needs.
Wellbeing at Heart: We understand the importance of your well-being, which is why we offer a Wellbeing day, allowing you to take a break when you need it most, whether it's for your birthday, moving house, or simply pampering yourself.
Professional Growth: We're committed to your professional development and will support and encourage your career advancement.
Comprehensive Health: You and your family's health is a priority for us. We provide a Private Medical scheme that can be extended to full family coverage, an Income protection scheme, and a Life assurance scheme.
Financial Security: Prepare for your future with our Group contributory pension scheme.
Travel with Ease: We offer interest-free season ticket loans to help with travel costs.
Giving Back: You can participate in our Wealthtime Foundation Day to support charitable activities.
Opportunities for Growth: We actively promote internal progression, so your journey with us can take you from agent to team leader and beyond.
Recognition Matters: Our excellent in the moment recognition scheme ensures your hard work is acknowledged and celebrated.
Wealthtime is an equal opportunities employer that places high value on a diverse and inclusive workplace. We recognise that people work in different ways, appreciate alternative viewpoints, celebrate individuality, and cultivate a culture where everyone can be their authentic selves at work. We are deeply committed to fostering a diverse workforce and welcome applications from individuals of all backgrounds, beliefs, cultures, gender identities, ethnicities, sexual orientations, abilities, and long-term health conditions.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
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