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* Identify the annual training needs of the organisation: care, customer service, best resident experience by reviewing what is in place internally and externally by meeting with managers, talking with employees, reviewing supervisions and completing investigatory work.
* Working with the Learning and Development Business Partners in the ongoing oversight and compliance with MAYBO, Highfields (EFAW) and the like.
* Being trained in both MAYBO and EFAW to oversee the ongoing delivery, compliance and training.
* Continually develop and implement internal and external progression pathways. Analyse how training has contributed to ‘best practice’ and what motivates and enables individuals and teams to deliver outstanding services.
* Work in collaboration with the Quality Lead to identify areas for development in line with each service improvement plan.
* Continuous review of current and potential approaches to training, using a system to identify ‘what works’ (least effort/greatest results) potentially including web-based seminars, printed manuals, group sessions, training videos, eLearning, Distance Learning.
* Oversee the training programme that delivers effective training based on results (embedded implementation) within a defined budget.
* Maintain a reputation for the delivery of outstanding training which both enhances our reputation and provides revenue to improve resources.
* Build new relationships with local services to deliver efficient and effective training across the care sector.
* Work in collaboration with other training providers, sector skills councils, qualification providers, to identify funding, collaborative opportunities and best use of resources for our staff and that of our collaborators.
* Design and deliver elements of the training programme (in person, on Teams, course materials, online training programmes etc) where required.
* Report on updates required to knowledge base, equipment, procedure, in collaboration with Head of Estates & IT, Clinical Matron, Quality Lead and Managing Director to ensure staff have the resources they need to do their job both efficiently and effectively.
* Monitor training programmes to ensure that they are effective and develop them as required.
* Develop annually an overall training programme for the organisation including inductions, organising information technology and other equipment, and managing course enrolment.
* Be abreast of the development in Health and Social Care by attending regular meetings, conferences, and seminars.
* Research and develop understanding of new educational and training techniques and methods.
* Oversee the completion of the Care Certificate for relevant staff.
* Line Manage the training team.
* To carry out tasks delegated by the Head of HR within the scope of the training manager role.
* To update and maintain accurate training records and produce training Certificates in a timely manner.
* To keep up to date with all legislation, and regulations within the areas where Swallowcourt deliver training.
In line with Health and Safety Policy the job holder is expected to:
* Take reasonable care of his/her own health, safety and welfare and that of other people who may be affected by his/her actions or omissions.
* To comply with health and safety law and Health and safety Policies and Procedures.
* Not to misuse or interfere with, intentionally or recklessly, anything provided in the interests of safety.
* To ensure adherence to Data Protection Regulations.
The job holder is also expected to:
* Act in an honest, responsible and respectful manner to others.
* Be responsible for their own professional conduct.
* Comply everywhere and in all circumstances with the laws and regulations connected with their activities.
* Comply with our obligations to our key stakeholders.
* To attend mandatory training as required.
Person specification
Description Rating (Essential/ Desirable)
* Good general level of education - E
* Supervisory experience - E
* Previous team management experience- E
* Minimum PTLLs or other relevant trainer’s qualification - E
* Solution focused - E
* Coaching/mentoring trained - D
* Training experience preferably within Health & Social care setting - E
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