Role: Complaints Handler Location: Calcot, Reading (hybrid after probation) Salary: £27,000 DOE + bonus + benefits Hours: 37.5 hours per week Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm I am working with a leading brand client to support the in recruiting a permanent Complaints Handler for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Compplaints Handler is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future. Do you have experience working within customer excellence? Do you love to go the extra mile for customers? We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance. Experience required for the Complaints Handler role: Proven customer support experience Strong phone contact handling skills and active listening Able to work effectively in a team Experience working within a fast-paced environment Proficient with MS Office and familiar with CRM systems and practices High level...