Customer Contact Centre Manager, Winsford, Competitive Salary
Overview
SRL Traffic Systems, a leader in intelligent transport systems is dedicated to enhancing road safety and efficiency. Our commitment to excellence, sustainability, and customer satisfaction sets us apart in the traffic systems industry. Our mission is to provide advanced, sustainable traffic solutions that meet the evolving needs of our customers and contribute to safer, more efficient roadways. We are dedicated to innovation, quality, and environmental stewardship, ensuring that our products and services make a positive impact on communities and the environment. We specialise in the design, manufacture, and supply of high-quality temporary traffic and associated systems, including portable traffic signals, variable message signs, security barriers, CCTV and advanced traffic control solutions. Our products are designed to meet the highest standards of safety and efficiency, helping to manage traffic flow, reduce congestion, and enhance road safety.
About the Role
The Customer Contact Centre Manager is responsible for leading and managing a high-performing customer contact team, ensuring excellent customer service and efficient resolution of enquiries across multiple channels.
This role is critical in delivering an exceptional customer experience while driving continuous improvement in service de...