We are representing a dynamic global company. Our client, based in the heart of Brighton, offers a hybrid working model that blends both collaborative office work and flexible remote work. They are transforming their industry for the on-demand economy with substantial backing and exciting growth plans and are looking for a Customer Support Associate.
The Benefits
Our client is dedicated to making work enjoyable and fulfilling. They offer an exceptional benefits package, including generous time off, comprehensive healthcare, and flexible working hours. Their aim is to support your well-being and career growth, creating a positive and engaging work environment where you can truly excel.
30 days of annual leave plus bank holidays
Private healthcare for you and your family, including pre-existing conditions
Life insurance at three times your salary
Generous parental leave and a workplace nursery scheme
Ride to work and pension schemes
Flexible working hours
£500 annual training allowance, £40 monthly wellbeing and WFH allowance
24/7 Employee Assistance Program and office massages
Hybrid Working - You will also receive all necessary equipment, including a laptop and monitor
Employee stock options
The Requirements
To our client, personality and fit are just as important as technical skills. If you're proactive, adaptable, and thrive in a supportive, fun environment, you will be a great addition to their dedicated team.
Experience in a high-performing customer support team, handling both inbound and outbound inquiries
Fluent in English; additional languages are a plus
Strong verbal and written communication skills
Familiarity with CRM systems and customer-facing knowledge bases
Ability to multitask, prioritise, and manage time effectively
Team player with a proactive, customer-focused attitude
Adaptable to changing situations without compromising standards
Available to work a 40-hour shift pattern, Monday to Friday (8 am - 6 pm)
Thrive in navigating ambiguity and finding clarity
Accountable and take ownership of responsibilities
Enjoy fast-paced, dynamic environments
Solutions-focused and resilient, with a positive mindset toward challenges
Intellectually curious and eager to learn and improve
The Responsibilities
Handle inbound calls, chats, and emails from existing customers, addressing a variety of queries
Respond to customers promptly, professionally, and with a personal touch
Ensure customer satisfaction by delivering a personalised, human approach
Understand our products thoroughly to provide clear and helpful responses to customer questions
Accurately log customer information and policy details in our internal systems
Assist with processing renewals, mid-term adjustments, and cancellations of policies
Meet the Customer Support Team's SLAs and KPIs consistently
Proactively identify and suggest improvements to enhance the customer journey
Perform administrative tasks as needed and provide support to other team members
Contribute to a growing team, playing a key role in our continued international success
Our client values creativity, growth, and a positive atmosphere. If you're ready to make an impact and enjoy a vibrant team environment, we encourage you to apply or contact Jamie Watson at Clearline Recruitment.
Job Title: Customer Support Associate
Salary: £26,000 - £28,000 per annum
Location: Brighton (Hybrid)
Full Time: Monday - Friday, 8:00am - 6:00pm