Complaints Administrator / Manager We are working with a leading global healthcare organisation that requires an experienced customer complaints administrator to support their Governance and Clinical Quality team. In this post, you will manage and respond to verbal and written complaints ensuring they are resolved to everyone's satisfaction. On a day-to-day basis youll be involved with: Coordinating incoming complaints and ensuring they are processed in line with the organisation's complaints policy Responding to complaints and documenting Ensuring all responses are written in laymens terms Supporting resolution meetings, including minute taking Updating the complaints database Ensuring all GDPR requirements are met Liaising with other teams and staff in the resolution of complaints Producing reports and summaries for the executive team Our client does require someone with proven experience in a similar role and medical terminology knowledge. This three month contract position will start quickly (subject to pre-employment compliance checks) and offers an hourly rate of £14-15.00 plus holiday pay of £2.04 2.18 per hour, via PAYE. Hybrid working is available after training is completed, with the option to work three days in the office and two remotely. If the role is of interest please submit your CV ASAP. Please note that we consider every CV submitted to us, however due to the high volume of applications and time constraints we are only able to get back to those applications that are successful.