Due to financial regulations, handling money for the bureau de change requires applicants to be over the age of 18 for this role.
Key Responsibilities
1. Approach work with a friendly, welcoming and self-motivated attitude to provide the best possible customer experience.
2. Resolve customer queries and complaints as a first point resolution in a respectful and compassionate manner.
3. Be an ambassador for the John Lewis brand and its reputation as a trusted company.
4. Support the wider shop when required and coach Partners on our services and how to handle customer queries/complaints.
5. Promote our services at in-store events.
Essential Skills/Experience You'll Need
1. Excellent customer service skills.
2. Great computer skills with the ability to work with multiple software.
3. Strong admin/organisational skills, whilst paying close attention to detail and compliance.
4. Excellent communication skills with a logical approach.
Desirable Skills/Experience You May Have
1. Previous experience of working in a customer-facing role is welcomed. However, we'll provide all the training you need so that you can perform at your best, every day.
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