Are you passionate about technology and eager to kick-start your career in IT? We're looking for a motivated IT Service Desk Analyst to join our dynamic team at AXA in Redhill. This is a fantastic opportunity for someone looking to progress their career in IT and who wants to grow and learn in a supportive environment.
What You’ll Do:
As an IT Service Desk Analyst, you'll be the first point of contact for our internal customers, providing essential Level 1 IT support. Your key responsibilities will include:
* Answering phone calls and resolving basic IT issues like password resets and app-related queries
* Assisting end users on-site through appointments or walk-ins
* Escalating more complex issues to our Support Specialists
* Managing and processing all stages of the Joiners, Movers, and Leavers (JML) lifecycle
* Keeping office hardware in good order and adhering to hardware lifecycle processes
* Administering tickets using the Silva (ServiceNow) ticketing system
* Promptly flagging major incidents when they arise
To thrive in this role, you'll need:
* A keen interest in IT and confidence in using various systems and applications
* Good attention to detail and the ability to focus on repetitive tasks
* GCSE or equivalent qualifications in English and Math
#J-18808-Ljbffr