Job Description
1st Line Support Analyst
Location: Flexible - Hybrid working with visits to office in Milton Keynes expected
Background:
Graphnet Health is a software development company that provides solutions to the healthcare IT market and we are seeking a talented individual to join our operations team as an Application Support Analyst for our core application and associated products and provide technical deployment support of our solution remotely to customer servers.
Role Description:
The Application Support Analyst will play an integral part of the support process for Graphnet, working and assisting senior members of the team and supporting our core software across all customers. You will be the first point of call for all software application IT issues that come via the service desk system.
The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.
Duties and Responsibilities:
1. Provide 1st line support for Graphnet software applications using JIRA
2. To triage, diagnose, investigate, and resolve service desk calls in accordance with SLAs (Service Level Agreements)
3. To escalate issues appropriately and work with senior me...