We are looking to recruit an experienced Head of Customer Services, who is passionate and focused on customer service and delivery, where you will have the responsibility to lead, shape and ensure customer excellence.
We are looking for the successful individual to have both strategic planning and implementation experience, someone who has the innovation to bring new concepts and ideas, and who wants to be part of a growing and forward-thinking brand.
Whilst also being focused on customer excellence, you will also be a motivational manager to help your existing team including team leaders, to perform their tasks and duties.
What you'll be doing:
1. Lead and coach the Customer Services Department to cultivate a high-performing and engaged team.
2. Increase customer services across KINTO.
3. Lead the strategy and culture for Customer Excellence, driving business growth across KINTO UK
4. Anticipate customer requirements and build highly effective teams to support these needs.
5. Develop and expand our Dymanics365 solution across the business.
6. Develop and analyse reporting from our systems to optimise team performance.
7. Innovate new communication methods to support the delivery of enhanced customer service.
8. Drive better performance, efficiency, and behaviours within our Customer Service operations.
9. Create Quality Assurance standards within the team.
10. Implement robust Voic...