Customer Services Manager
Pembrook Resourcing currently have an exciting role for a Customer Services Manager
with one of our clients, A well renowned dealership group within the area!
Summary
The Customer Services Manager will lead, inspire, develop and grow the Call Centre ensuring they, and the department, reach their full potential.
Our Call Centre manages all inbound calls for the business, facilitates inbound requests and outbound prospecting for service bookings and is responsible for initial digital sales enquiry management.
Reporting to the Future Retail Implementation Manager, in this role you will instil a performance culture across the team, developing training plans and working with compliance teams, to ensure service standards are upheld. You will have demonstrative experience of how you have created efficiencies by implementing changes to processes to drive proactive improvement of customer satisfaction, customer retention, complaint management, quality, accuracy, and first contact resolution
Responsibilities
· Work closely with Service Managers and workshop controllers to ensure all service products and tools are maintained in line with current business performance and opportunities.
· Drive incremental revenue opportunity through digital sales enquiry lead management and service prospecting activities.
Responsible for maintaining an outstanding customer service experience for our customers, and finding ways to r...