Helpdesk/Service Desk Analyst Location: Exeter Area Contract Duration: Up to 6 months Daily Rate: Up to £200 per day Hybrid working available: 2-3 days needed on-site Your Next Contract - Job Overview As the Helpdesk/Service Desk Analyst, you will be responsible for responding to and resolving IT issues via phone, email, and ticketing system. You'll troubleshoot software and hardware problems, manage user accounts, and escalate complex issues to the appropriate IT teams. This position requires strong customer service skills combined with technical expertise. What you'll need to succeed Proven experience in a helpdesk or service desk environmentStrong knowledge of Windows operating systems and Microsoft 365 suiteExperience with ticketing systems (ServiceNow, Remedy, or similar)Basic understanding of networking concepts and troubleshootingExcellent customer service and communication skillsAbility to explain technical concepts to non-technical usersGood time management and prioritisation skillsProblem-solving mindset with attention to detailITIL Foundation certification advantageous What you need to do now If you're interested in contract opportunities, click 'apply now' to forward an up-to-date copy of your CV.If this role isn't quite right for you, but you are available for your next contract, please contact us for a confidential discussion. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk