My client are a global company that require an IT 1st Line Support & Customer Service candidate to join their established team.
Responsibilities, not limited to:
The successful candidate will be responsible for:
1st Line Support for any customer issues raised with the IT Team
The role will be responsible for being the first line support for the following tasks:
* Customer Issues
Providing first response to any customers raising an issue with booking an integration. Working on getting a solution as quickly as possible either via solving the issue yourself or managing the relevant team members until the issue is resolved.
* IT Systems
Another part of the IT Team is the Support and System Infrastructure Team. You will also be working with them to ensure any issues raised for them are being dealt with respond to the tickets if needed.
* Integration Pre-Sales
Supporting the sales team by providing any information required to assist them with discussing the potential integration with prospect customers. Such as providing guides, documentation or organising conference calls with relevant team members.
* Customer Onboarding
Being the point of contact for customers integrating, asking any questions that you can answer directly and liaising with IT Team Members were needed. Following the entire integration through until tested and that customer is live.
* Data Validation
My client are launching a Data Validation System that will clean...