Job Title: IT Service Desk Analyst
Location: Northwich, CW9 7LN
Salary: £24,385 plus on call allowance
Contract: Permanent
Working pattern: Full Time 37.5 hours - Monday to Friday – with an on-call rota one week per month
Residential Management Group, one of the UK’s largest Property Management Companies, is looking for an experienced and enthusiastic 1st Line IT Service Desk Support Analyst to be a point of presence and ‘friendly face of IT’ at our office in Northwich (CW9 7LN).
Responsibilities:
* Provide 1st line support to RMG’s colleagues with resolving all IT support issues, requests and guidance within defined SLA’s.
* Take full ownership for incident and service requests, communicating clearly with internal customers while remaining calm and patient.
* Keep accurate and up to date records of the service requests and changes to the asset database.
* Work using your own initiative to continuously improve service levels and develop IT processes.
Skills and Experience:
Essential:
* Excellent communication skills with a strong customer-focused, ‘happy to help’ mindset.
* 1st line support experience which should include MS Office.
* Working knowledge of building and installing IT equipment.
* Microsoft Active Directory, Exchange, Citrix and Microsoft 365 administration skills.
* Ability to work under pressure and to tight deadlines.
Preferred:
* ITIL qualification (training can be provided for the right candidate).
* Working knowledge and administration of Microsoft Azure, Microsoft Exchange, Active Directory, Citrix and remote support tools.
* Full UK Driving Licence and access to a vehicle.
What We Offer:
* A competitive salary and a 37.5 hour working week.
* 25 days holiday plus all Bank Holidays and never work your Birthday.
* Potential for 2 additional days annual leave plus 2 additional paid volunteer days per year.
* Free Healthcare cashback Plan and 24/7 access to remote GP Services.
* Sponsorship for study and professional qualifications (up to 4 study days).
* Pension scheme (matched up to 7%) and Life assurance (4 x annual salary).
* Access to Our Place Rewards, with a range of shopping discounts and exclusive offers.
About Us:
Join the RMG family and be part of one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. We offer a range of job opportunities, from property management to finance and customer services, making us a great place to work.
RMG embraces diversity and equal opportunity in the workplace. Every employee has the opportunity to learn, develop and grow in their chosen career pathway and reach their potential. #INDRMG
Job Types: Full-time, Permanent
Pay: £24,385.00 per year
Additional pay:
* Performance bonus
Benefits:
* Casual dress
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: RMG1048996
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