Service Desk Analyst
Location: Lancaster
Permanent Salary: £26,038 - £29,659 (Grade 5)
Closing Date: Tuesday 22nd April
Interview Date: Tuesday 6th May
Lancaster University is an established thriving UK university with a world-class reputation for excellence in research, teaching and engagement. Lancaster is consistently ranked in the top universities in all three major UK league tables and continues to build a growing reputation both nationally and internationally. Our Lancaster University values believe in respecting each other by being open and fair and promoting diversity, we build strong communities by working effectively together in a supportive way and we create positive change by being ambitious in our learning, expertise and action.
Join our dynamic frontline IT support team as a Service Desk Analyst, providing exceptional support to students and staff. You'll be the first point of contact for technical queries, delivering solutions via phone, chat, face-to-face interactions, and our help centre system.
Responsibilities include troubleshooting IT incidents, managing service requests, and ensuring continuous service improvement with a strong focus on customer service excellence. You will work with a diverse range of customers, technologies and devices, with responsibility for triaging incoming inquiries and work to provide a first-time fix...