Contact Centre Manager
Hinckley
50k Basic OTE £75,000
Description
Are you an exceptional leader with a passion for customer service and the motor trade? Do you thrive in fast-paced environments and know how to bring out the best in a team? We are looking for an experienced Call Centre Manager to lead a Contact Centre.
General responsibilities:
1. Mentor and drive the Call Centre team to deliver outstanding customer care across all touch points.
2. Manage and convert a high volume of inbound and outbound enquiries into appointments for the showrooms and direct sales.
3. Ensure compliance with all necessary regulations, including effective management of FCA policies.
4. Regularly review performance through one-on-one meetings with the team.
To be considered you must have:
1. Proven experience in a Call Centre Management or similar leadership role.
2. FCA accreditation.
3. Experience managing performance-related issues and HR tasks (rotas, holidays, commissions).
4. Strong organisational and time management skills, with a focus on coaching in customer service and sales.
5. A proactive, professional, and customer-focused attitude.
This role offers you:
1. Benefits: Tesla Company Car.
2. Great working conditions.
3. Excellent bonus structure.
4. 28 days holiday and pension scheme.
If this sounds like you, APPLY NOW!
Just respond to this advert with your CV clearly showing the skills needed, and we will be in touch. Everyone will receive a reply, but please do pick up the phone when we call from a 01455 number.
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