Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.
Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.
Working Hours:
•Monday to Friday: 09:00 – 17:00
•Weekends: 12:00 – 20:00 (1 weekend in every 6)
•Hybrid working is available following the successful completion of a 5–6 week training programme.
Key Responsibilities:
•Log, manage, and resolve customer complaints accurately and efficiently.
•Take full ownership of complaint cases, ensuring a thorough resolution process.
•Adhere to internal procedures, industry regulations, and company policies.
•Maintain professionalism and deliver outstanding customer service at all times.
•Work collaboratively with internal teams to expedite complaint resolutions.
•Keep customers informed with regular updates on their complaint status.
•Identify recurring issues and contribute to process improvements to prevent future complaints.
Requirements:
•Proven experience in end-to-end complaint handling.
•Strong written and verbal communication skills.
•Excellent attention to detail and problem-solving abilities.
•Ability to build and maintain strong customer relationships.
Benefits:
•33 days’ holiday (25 days’ annual leave + 8 public holidays).
•An extra day off for your birthday.
•Discretionary bonus scheme.
•Up to 20% pension contributions.
•Eyecare and private medical insurance.
If you’re interested in this opportunity, please submit your CV in confidence.