To assist the wider ICT Department in providing a range of IT services to staff working within the Trust by: Ensuring a prompt and efficient response to requests Fulfilling requests and resolving issues quickly and efficiently Maintaining good communication at all times Maintaining excellent customer service skills Maintaining a good level of technical knowledge To contribute to the Trusts service to patients by: Ensuring staff are able to use the IT equipment and systems available to them to facilitate and record patient care Minimise disruption to staff due to IT equipment or system failures by providing an efficient and effective support service Undertaking the installation, configuration and deployment of IT equipment and software Maintain accurate and timely IT service management and asset records as well as undertaking asset audit where required Respond to and fulfil users service requests submitted via the IT Service Desk and report back on progress and resolution Provide advice where possible to enable users to resolve their own problems Call on assistance from other members of the IT Department, partner organisations or external suppliers as appropriate To ensure the delivery of a high quality customer focused service to users of ICT facilities, through the efficient maintenance and deployment of IT Equipment, systems and applications. To contribute to the operation of an efficient and effective First Line support service by staffing the IM&T Service Desk. To contribute to the operation of an efficient and effective Second Line support service by providing occasional cover as required. Work with technical staff to support the delivery of an efficient and effective Second Line support service across all Trust sites/service locations. PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE. Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.