Sales Executive
About Us:
Part of the Kinshofer Group, Auger Torque is a highly successful, fast-growing manufacturing and engineering company in the Earthmoving Attachment market with global distribution and dealer networks. We manufacture innovative hydraulic attachments used with excavators and associated construction equipment.
With sites in the UK, Australia, USA, and China, we are a global business satisfying the demand for high-quality products in over seventy countries on all seven continents.
Job Purpose:
We are looking for a passionate, customer-centric, committed Sales Executive to join our dedicated and ambitious sales & support team. The role will provide both external support to our broad range of customers and efficient handling of all internal and administrative sales functions to support the sales team in reaching its financial objectives. Maintaining a positive work ethic, we seek a professional who can consistently demonstrate the company’s core values: being nimble, global, and open.
You will be enthusiastic and organised, with a natural interest in mechanical products and experience in a customer-focused role ideally. We can offer an extremely varied role, and the ideal candidate will need to be proactive and efficient in handling all the administration functions the sales team requires, along with the continuous streamlining of the various processes.
This is a fantastic opportunity for an enthusiastic individual looking to develop their career in sales & service.
This is a full-time role based at our Hazleton offices, near Cheltenham.
About the Role:
* Building strong and trusting relationships with customers.
* Managing the entire process flow of customer requirements in the Salesforce tool, liaising with manufacturing and engineering to support customers.
* Proactively driving and processing new sales leads, quotations, and sales orders via the CRM (Sales Force).
* Dealing with and responding to high volumes of emails and telephone calls.
* Understanding customer needs and requirements and providing the best solutions across our product ranges.
* Providing troubleshooting assistance for customers.
* Communicating important feedback from customers to internal stakeholders.
* Providing data and reports to help the sales team.
* Taking on sales-related projects and bringing them to completion proactively.
* Ensuring good communication is given, either verbally or in writing, to all members of our team.
* Other duties or activities may be assigned according to the requirements of customers, the sales & customer service team, and the Auger Torque business.
About You:
* You will be passionate about providing an exceptional customer experience.
* You will ideally have experience in the construction or agricultural industries with hands-on technical experience of working with mechanical products, although this is not essential.
* You will be eager to learn about our products and industry, so will naturally have an interest in manufacturing and engineering.
* You will be flexible, with a can-do attitude, and thrive in a busy team.
* You will be able to manage multiple stakeholders and prioritise tasks.
* You will have strong communication and relationship-building capability both internally with colleagues and with customers.
* You will be well-versed in IT skills, particularly Microsoft Office Suite and CRM systems (ideally Sales Force).
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