Lloyds Bank - Customer Support - Longton
Job Overview
Apply locations: Stoke-on-Trent, Crewe
Time type: Full time
Posted on: Posted 2 Days Ago
End Date: February 15, 2025 (5 days left to apply)
Job Requisition ID: 129238
Salary Range: £25,000 - £25,200
Flexible Working Options: Flexibility in when hours are worked
Job Description
JOB TITLE: Customer Support
SALARY: £25,000
LOCATION(S): Longton and covering our Cheshire Crewe branch
HOURS: 35 hours a week, including some Saturdays
About this Opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses, and communities?
As one of our Customer Support colleagues, you’ll learn, grow, and develop within an inclusive organisation focused on putting people first.
You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line.
You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them and if you don't know the answer, you’ll have access to a supportive team that does.
From Day 1, we’ll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
What You’ll Need
* Crucially, you're a people person – honest and genuine, caring about helping people with their finances (no previous financial services experience required)
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity.
* The commitment to deliver on your promises and go above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
* If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
Benefits
We offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
About Working for Us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
Ready for a Career with Impact?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
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