Be part of the family...
We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
About the role
Please note that this role will be based within Peebles Hydro.
This is an exciting opportunity to join our active Conference and Events Team. We are looking to help the family to grow and develop their business further and this role is perfect for someone who enjoys a fast-paced environment, working with a whole mix of clients where one day is never the same as the next.
Attention to detail is key for this role alongside a pro-active attitude as you'll be planning a variety of events from intimate special occasions to meetings and conferences; all from start to finish and back again.
The successful candidate needs to be approachable, friendly, be able to talk to a variety of different clients and with a natural talent in sales and relationship building.
What you’ll deliver
1. Relationship Management with our clients, nurturing new business in a timely and friendly manner.
2. A pro-active approach to all new enquiries and sales leads either by phone or email. Making clear recommendations based on customer needs, and providing clear and detailed proposals, sales materials & contracts as required.
3. Co-ordinate bookings from enquiries through to the event. This includes booking function rooms; reserving room allocations; reducing room allocations according to agreed T&Cs; confirming menus, prices and food & drink packages; co-ordinating event times; booking entertainment; booking specialist equipment requests; organising extras such as flowers or champagne; issuing contracts and secure payments prior to the event in line with department standards.
4. Follow set procedures and audit multiple bookings across different formats to ensure continuity and accuracy.
5. Work closely with the current team to help relieve pressure points, whilst carefully balancing this with your own workload.
What you’ll get from us
* The opportunity to work in a friendly, forward thinking company with development as a priority.
* Internal career opportunities among a wide range of roles, departments and branches.
* Opportunities to apply for our Be A Leader development program.
* Unique benefits including pension contributions, recommend a friend initiative and our cycle to work scheme, allowing you to buy a bike tax-free.
* Discounts on leisure memberships, hotel activities, retail, and food and beverages.
* Team Rate rooms at all of our hotels – where will you choose to explore on your days off?
* Live in accommodation on site may be available and is inclusive of bills.
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